Customer Protection
Refund Policy
Transparent, fair, and straightforward. We believe in protecting our customers while maintaining the integrity of our digital products.
Important Notice
Since our products are digital goods delivered instantly, all sales are final. Refunds will only be issued if the product access link or account does not work and our team is unable to fix it within a reasonable timeframe.
When You're Eligible
- Product access link or account provided does not work
- Our technical team confirms the issue cannot be resolved
- Refund request made within 3 days of purchase
- You have cooperated with our support team for troubleshooting
Non-Refundable Situations
Decided you no longer want the product
Purchased by mistake or wrong product
Did not fully use the product features
Did not check system requirements
Price difference after purchase
Did not follow setup guidelines
Refund Process
Step 1
Contact Support
Reach out within 3 days of purchase via email or WhatsApp. Provide your order details and describe the issue you're experiencing.
Step 2
Technical Verification
Our team will verify the issue and attempt to resolve it. This typically takes 1-2 business days. We may ask for additional information.
Step 3
Refund Processing
If the issue cannot be resolved, your refund will be approved and processed within 5 working days to your original payment method.
Important Timeframes
- Refund Request Window3 Days
- Verification Period1-2 Days
- Refund Processing5 Working Days
- Support Response24-48 Hours
Tips for Smooth Resolution
- Keep your order confirmation email
- Take screenshots of any errors
- Describe the issue clearly
- Respond promptly to follow-up questions
Frequently Asked Questions
Can I get a refund if I change my mind?
No, since our products are digital and delivered instantly, we do not offer refunds for change of mind or accidental purchases.
What if the product doesn't work?
Contact us immediately within 3 days. Our team will try to fix the issue. If unresolved, you may be eligible for a refund.
How long does refund processing take?
Once approved, refunds are processed within 5 working days. Bank processing time varies.
Can I transfer my purchase to someone else?
No, digital product licenses are non-transferable and tied to the original purchaser.
What if I purchased the wrong plan?
Contact us within 24 hours. We may be able to help you upgrade or downgrade, but refunds are not guaranteed.
Policy Summary
Everything you need to know at a glance
3-Day Window
Request must be filed early
Verified Issues Only
Technical confirmation required
5-Day Processing
Back to original method
Digital Products
Instant delivery, final sale
Last updated: August 2026 · Subify Pro Agency Refund Policy